Philips TV doesn’t respond to the remote

What you should do if the TV does not respond to the remote control?

There are several possible reasons why the TV does not respond to the remote control. To find out why, follow these steps.

The problem occurs when the TV is turned on.

  • When you turn on the TV by pressing the power on/off button or plugging the cord into a power outlet, or when you exit standby mode, the indicator light will be on for about 20-25 seconds. This time is required for the TV to boot up the software.
  • For a period of time when the splash screen (blue screen with the Philips logo) is displayed, the TV does not respond to the remote control or the buttons on the control panel.
  • If a picture appears on the screen for the next 10-15 seconds, the TV responds only to the 6 remote control buttons (volume /-” buttons, channel /- buttons, mute button, and power button).
  • Wait until the LED stops flashing before the TV responds to all buttons.

Remote stops working.

If the remote control sensor (remote control LED) on the TV does not blink when you press a button on the remote control, follow these steps.

Make sure there are no nearby sources of interference.

  • Turn off all bright light sources, such as fluorescent lights, overhead lights, or light fixtures that can interfere with the remote control signal.
  • Some electronic devices cause interference, so you may want to turn off any devices that are operating near the TV.

If the TV does not respond to the remote control, follow these steps to check the remote control.

  • Selectively check some functions of the remote control. If the TV still does not respond, the remote control battery may be dead, replace it.
  • Make sure the polarity is correct when inserting the battery (see “Battery Replacement”). markings on the battery compartment).
  • After replacing the battery, randomly check some of the remote control functions.

If TV still does not respond, use cell phone with camera or digital camera to check if remote control is working.

  • Look at the transmitter through your digital camera (or through the camera on your cell phone).
  • Press any button on the remote control.
  • If you see a red blinking light, it means the remote is working. The TV may be malfunctioning.
  • If the TV works fine, the problem may be with the remote control.

Contact Philips Consumer Care for technical support or further information on this topic. You can find the contact information on our support page.

Be prepared to give the model number and item number when contacting customer service. You can find the model number and product number on a sticker on the side/rear of the unit.

Batteries have reached the end of their life

It is the batteries that need to be checked first. There are clear indicators that they have exhausted their resource or are close to it:

Even new batteries can fail very quickly. Now there are many variants on the market, the quality of which can not be criticized. Buy products from reputable manufacturers. Such batteries have been working for years.

See also  How to find out the TV code for the universal remote

How to check the batteries in the remote control TV if it does not work

Faulty remote control

Not only wear and tear of batteries can be a possible reason why the remote control does not react to the TV. There are other breakages, which can manifest themselves, even in products of such brands as Samsung or Philips. In general, according to experts, it is the remote control in most situations is the culprit of this defect. Its technical condition can be checked by yourself, without the use of special equipment:

  • There is an LED light on the TV and it flashes when you press the buttons on the remote control;
  • If this does not happen, it means that there is no signal;
  • Pick up the smartphone and switch on the camera;
  • We bring the remote control as close as possible to it;
  • Press any key. if there is flickering, the remote control is in working condition.

It is much worse if the indicator is not lit. In this case, you will need the help of specialists, but even they do not always manage to repair the device. Everything depends on the extent of the damage and the cause of its occurrence.

The signal disappears

The TV stops responding to its remote control. the failure is due to loss of signal. Mainly LG and Philips TV owners encounter such a defect. The essence is that the indicator reacts to commands, but everything remains unchanged, or there is a response, but only after repeated pressing. The problem can be solved in two ways:

  • On the front panel of the TV set you need to press the keys Program and Volume simultaneously.
  • If there is no result, you should try installing the latest version of the software.

If after the work done LG TV set does not respond to the remote control and nothing has changed, you need to continue diagnostics.

Contact Philips TV Support

If the TV does not respond to the remote control after the above steps, please contact a Philips specialist. If possible, have the following information ready: TV model number

The information on this page refers to models: 43PUS6503/60. 55PUS6503/60. 65PUS8503/12. 50PUS6503/60. 50PUS6503/12. 65OLED973/12. 55POS9002/12. 32PHT4032/60. 24PHT4032/60. 65PUS7502/12. 55PUT6162/60. 49PUT6162/60. 32PHT4132/60. 43PUT6162/60. 43PFT4132/60. 32PFT4132/60. 65PUS6412/12. 65PUT6262/12. 43PUS6262/12. 55PUS6262/12. 50PUS6262/12. 49PUS6412/12. 55PUS6412/12. 55PUT6162/12. 32PHS5302/12. 43PFS5302/12. 32PHT5301/60. 49PFT5301/60. 43PFT5301/60. 32PHT5301/12. 49PFT5301/12. 22PFT4031/12. 43PFT4131/12. 32PHT4131/12. 32PFT4131/12. 24PHT4031/60. 24PHT4031/12. 22PFT4031/60. 32PFS6402/12. 43PUT6101/60. 55PUT6101/60. 49PUT6101/60. 32PFT4101/60. 40PFT5501/60. 32PHT4101/60. 32PHT4201/60. 48PFT4101/60. 65PUS6521/60. 43PUS6401/60. 55PUS6401/60. 49PUS6501/60. 49PFT5501/60. 24PFT5211/60. 32PFS6401/60. 40PFT4101/60. 32PFT5501/60. 49PUS7101/12. 55PUS6501/12. 43PUT4900/60. 49PUT4900/60. 55PUT4900/60. 55PUS8700/60. 65PUS8700/60. 48PUS7600/60. 65PUS7600/60. 55PUS7600/60. 24PHT5210/60. 49PUS7100/60. 65PFT6520/60. 50PFT6510/12. 50PFT6510/60. 43PUS7100/60. 55PUS7150/60. 55PUS7100/60. 49PUS7150/60. 40PFT6300/60. 48PFT6300/60. 55PFT6300/60. 32PFT5300/60. 40PFT5300/60. 50PFT5300/60. 22PFT4000/60. 40PFT4100/60. 32PHT4100/60. 32PFT4100/60. 55PFT6510/60. 24PHT4000/60. more Less

TV does not respond to remote control commands.

Check the functionality of the remote control

To verify that the remote control is working properly, proceed as follows:

Place new batteries in remote, preferably alkaline non-rechargeable batteries.

Check the remote with a digital camera or camera on the Smart device. The infrared light cannot be seen by the human eye, but it can be seen when viewing the screen of the turned on camera or Smart device.

Note: The following steps are not possible with an iPhone / iPad camera! They have an IR filter.

See also  LG TV plus is not working. Simple instructions

Point the infrared LED light of the remote control at the camera lens

Press a button on the remote control

The white light should be visible on the screen of the unit when the button on the remote control is pressed.

2.3 Does the LED on the TV light up when you press the button on the remote control?

No, the LED does not light up: The remote control (or its batteries) is not working properly. Perform step 4.

Yes. Remote control works properly; If the TV still does not respond to the remote control, go to step 3.

What to do if the TV does not respond to the remote control?

There are several possible causes for the TV not responding to the remote control. Follow these steps to determine the cause.

The problem occurs while you turn on your TV.

  • When you switch the TV on with the On/Off key or plug the cord into a power outlet, or when you exit standby mode, the indicator light is on for about 20-25 seconds. This time is required for the TV to boot up the software.
  • For a period of time when the screen saver (blue screen with the Philips logo) is displayed, the TV does not respond to the remote control or the buttons on the control panel.
  • When you see a picture on the screen for the next 10-15 seconds, the TV will only respond to the 6 function buttons on the remote control (the volume buttons /-“, channel switch buttons /-, mute, and power button).
  • For the TV to start responding to all buttons, you must wait until the indicator light stops flashing.

Remote stops working.

If the remote control sensor (LED light) on your TV does not blink when you press a remote control button, follow these steps.

Make sure there is no nearby interference.

  • Turn off all bright light sources, such as fluorescent lights, overhead lights or light fixtures that could interfere with the remote control signal.
  • Some electronic devices cause interference, so we recommend that you turn off all devices that work in the vicinity of the TV.

If the TV still does not respond to the remote control, follow these steps to check if the remote control is working.

  • Randomly check some functions of the remote control. If TV still does not work, remote controller battery is dead, replace remote controller battery.
  • Make sure that the polarity is correct when inserting the battery (see the model number and the product number on the TV). markings in the battery compartment).
  • After replacing the battery, selectively check some functions of the remote control.

If the TV still does not work, use a cell phone with a camera or digital camera to check if the remote control is working.

  • Look at the transmitter through the digital camera (or through the camera on your cell phone).
  • Press any button on the remote control.
  • If you see a red blinking light, it means the remote control is working. The TV may be defective.
  • If the TV works fine, the problem may be with the remote control.

Contact Philips Consumer Care for technical support or further information on the subject. Contact information can be found on the support page.

Be prepared to give the model number and item number when you call the customer service center. Refer to the model number and product number on the sticker on the side/rear of the unit.

See also  How to connect a digital console to LG TV

What to do if the TV does not respond to the remote control?

There are a few possible reasons why the TV set does not respond to the remote control. To find out why, follow these steps.

The problem occurs when you turn on the TV.

  • When you turn the TV on with the on/off button or plug the cord into a power outlet, or when you exit standby mode, the indicator light will be on for about 20-25 seconds. This time is required for the TV to boot up its software.
  • For a period of time when the splash screen (blue screen with the Philips logo) is displayed, the TV does not respond to the remote control or the buttons on the control panel.
  • If image appears on screen for next 10-15 seconds, TV will respond only to 6 function buttons on remote control (Volume /-” buttons, Channel /- buttons, Mute button and Power button).
  • Wait until the LED stops flashing before the TV responds to all buttons.

Remote control stops working.

If the remote control sensor (LED) does not flash on the TV when you press the remote control buttons, do the following.

Make sure there is no nearby interference.

  • Turn off any bright light sources, such as fluorescent lights, overhead lights, or light fixtures that could interfere with the remote control signal.
  • Some electronic devices cause interference, so we recommend you to switch off all devices operating in the vicinity of the TV.

If the TV does not respond to the remote control, follow these steps to check if the remote control is working.

  • Selectively check some functions of the remote control. If the TV still does not respond, the remote control battery is probably dead, replace it.
  • Make sure the polarity is correct when inserting the battery. markings on the battery compartment).
  • After replacing the battery, randomly check some of the remote control functions.

If the TV still does not respond, use a cell phone with a camera or a digital camera to check if the remote control is working properly.

  • Look at the transmitter through the digital camera (or through the camera on your cell phone).
  • Press any button on the remote control.
  • If you see the red flashing light, it means that the remote control is working. The TV may be defective.
  • If the TV works fine, the problem may be with the remote control.

Contact Philips Consumer Care for technical support or further information on this subject. You can find the contact information on our support page.

When calling for service, be prepared to give the model number and product number. See the model number and item number on the sticker on the side/rear of the unit.

The information on this page applies to models: 40PFL8664H/12. 47PFL8404H/12. 32PFL7674H/12. 42PFL8684H/12. 32PFL7404H/12. 42PFL8404H/12. 42PFL7404H/12. 32PFL8404H/12. 37PFL8404H/12. Click here to see more product numbers Click here to show less product numbers