Samsung TV can’t see the wireless network
Not many users would like to have internet on their Smart TV constantly disconnected. This problem is not uncommon. Wi-Fi can stop working altogether, so you have to look for a solution to the problem.
Many users of Samsung Smart TV face the problem of no Internet connection. Why Smart TV loses connection to internet connection?
Usually it happens if you use a Wi-Fi router. But the reason can also be other things, for example, bad network equipment, incorrect setting or a problem with the firmware.
What to do if your Samsung TV set won’t connect to WI-FI? There are many variants, but the first thing you should try is to update the firmware. It’s better to update the firmware not with the help of the service embedded in the TV, but by downloading the latest version of the firmware to a flash drive from special websites.
What else you can try to fix the problem? One of the options is to completely power off the TV device for 10-15 minutes. The TV will restart completely, and then return to normal and stable operation.
Important! If it has not helped, it means that the problem is much more complicated and requires a different approach for its solution.
The Wi-Fi network malfunction in the range of 5 GHz
If Samsung TV set can’t see WI-FI at 5 GHz band, it can be because this model is not connected or not supported by the old network format. The speed at a frequency of 5 GHz is much higher, and hence the work of the programs, videos and other applications better.
However, this system has certain nuances:
- Your TV device must support wireless Internet 802.11ac. Whether there is such a possibility, you can look at the characteristics or by contacting the manufacturer’s technical support;
- The router must be a dual-band router with the ability to broadcast at 5 GHz.
If the above items are done, but the TV still does not see the Wi-Fi network, then the problem is in the channel. After entering the router settings you will need to set one of the four channels: 36, 40, 44 or 48.
Important! If the problem still persists, it is worth trying to reset the network settings or reset the TV itself.
TV does not connect to the WI-FI network. Check the compatibility of network standards
If other wireless networks are displayed in the list and only yours is invisible, then it probably works with a standard not supported by your TV.
Wi-Fi networks can work on 802.11B, G, N or AC. The latter works entirely on a different frequency band (5 GHz) and the previous ones on 2.4 GHz.
If yours is transmitting on the 5GHz band in 802.11AC, older devices operating on band 2.4 GHz, won’t detect it. What’s the solution?
Routers with 802 support.11AC usually have a dual-band feature, which means you can activate a second Wi-Fi network in the older 2 band.4 GHz in the 802 standard.11G or 802.11N.
Then your TV will be able to connect to such a network. To do this on your computer/laptop, go into your router’s settings and look up Wireless Settings.
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If it has this option, then you should find the option associated with “Dual Band”, that is, transmitting on two bands simultaneously.
For example, on TP-Link routers, this option is on the “Dual Band Selection” tab.
There you can choose whether or not the network should only broadcast on band 2.4 GHz, only the 5 GHz band, or both.
If the router transmits only one standard, activate the option to transmit in both bands and save the changes. Now your TV should have your Wi-Fi network.
Connecting Smart TV to the Internet
Smart TV Literally translated, it means “smart. This is really true, because such a device provides the user with many additional features.
Technology, of course, has a direct purpose. However, apart from that, it can entertain any user with media content. That is, it can, for example, view video files, photos. In some cases, it can work with data-sharing applications.
However, in order to use all the smart features of the technique, you need to go online. That’s why inevitably we have to figure out how to connect Smart TV to the WAN. This question arises as soon as you purchase such a product.
We must admit that there is nothing particularly complicated about this procedure. Below we’ll tell you how to do it.
There are varieties of Smart. Despite this, before you connect it to the global network, you need to know the basic characteristics. They are:
All these characteristics greatly affect the quality of images, which have high resolution.
IMPORTANT! Please note that in order to view 3D movies online, you need at least a 20 Mbit/sec speed. For normal HD resolution 2 Mbps is enough. So it’s necessary to adhere to proportionality: the higher the picture quality, the higher speed will be needed for Smart TV to work correctly.
Connect to the network directly through the cable
This kind of connection of the TV to the global network assumes that there will be an initial linking of the device, which has a built-in Smart TV function, to the MAC-address.
How to connect internet to Smart TV via network cable? To do this, open the settings menu and find the model information. Usually this list indicates all the specifications. Among them is the MAC-address we need.
IMPORTANT! Then you need to call the technical support of the provider and tell them that there were changes. That is the old data of the web-channel should be changed to the new data.
There are several ways to connect via wires. And further we will talk about them.
Internet connection. TV
Nothing complicated, provided that the network connection technology “Dynamic IP”. Just plug cable into LAN-port of TV and, following automatic prompts, adjust network.
If after some simple manipulations the monitor doesn’t provide connection to the Internet, we can most likely say that the system uses a “Statistical IP”. So, this is the case when you need to configure the network manually.
And here is a concrete example to make sure. Let’s dwell on how to set DNS and IP on Samsung TV.
As soon as the system in the “Network Settings” window is connected with a cable, it may give the following alert: “Failed to establish a wired network connection”. Then you need to select “IP Settings” in the same section.
Then you need to change the item “Receive automatically” to the option “Enter manually”. When a window appears, you have to enter the IP and DNS settings. To confirm your actions, you need to click on the “OK” button.
Internet. Switchboard. TV connection
Switchboard is useful if you do not need to work on PC or notebook when you watch TV channels. Such a fixture is nothing more than a switch between web streaming consumers. The switch is inexpensive. So it is not a problem to buy it at all.
IMPORTANT! If you need to use several devices simultaneously, you may need the following Smart TV to Internet connection scheme. Note that it is especially popular.
Internet. Router. TV connection
Connecting everything one by one. First connect the network cable into the WAN-port of the router, and then the TV device is connected to it. For this purpose, it uses pressed twisted pair.
For “Connect” for Smart TV to be set automatically, it is necessary to set up a DHCP-server beforehand. It automatically transfers IP. It also assigns DNS. If this is not done, you will have to do all the functions manually.
Note that you can avoid DHCP server incidents. To do this, you must first reserve a single IP address for all devices that are connected via cable to the router.
Connecting to the Internet via the built-in Wi-Fi
It is much easier to connect to the network when the TV has an integrated Wi-Fi adapter. The first thing to do is to pre-configure “dynamic” DHCP with a single IP for all the gadgets that apply.
To connect Smart TV to the Internet, then you only need to perform a few operations in sequence. Go to the main menu and select the item “Network. In the list of options select “Network settings. Press “Start” button on the window that appears. This will find all the routers that are available.
In the proposed list, select the name of the personal router, and then click on the “Next” button. Enter the set security key. Its size is a minimum of eight characters.
When all the actions have been completed, it is time to check the connection. It’s implemented in Smart TV. In case each action was performed correctly, the wireless network setup will happen automatically.
Please note that in case of any problems during the setup you’ll have to go back to the initial step and adjust all the parameters manually.
Connecting via an external Wi-Fi special receiver
This method is a good alternative for those who like to save space and do not want to clutter it with all sorts of cables.
IMPORTANT! Please note: In order to connect via an external Wi-Fi receiver, the TV must have a built-in Wi-Fi adapter. The particular model of Smart TV will be able to function properly only when there is a similar branded add-on.
TV won’t connect to WI-FI network. reset to default
If none of the above settings are useful and you are sure that your router is working properly, the solution can be to restore the factory settings on the TV.
Often Wi-Fi settings freeze, so networks don’t appear. Once factory settings are restored, everything returns to normal.
Start the TV and open the TV settings. Then find the tab with software information, with diagnostics or with advanced settings.
Depending on the model, one of these tabs will have a function to restore factory settings.
If your TV has a security PIN, you must enter it to confirm the factory settings. Remember that all settings on your TV will be reset.
After confirming the factory settings restoration, the TV will automatically reboot and the initial configuration with language selection, etc. will be displayed on the screen. д.
Resolved: Re: Samsung Smart TV stopped connecting to the Internet (Wi-Fi and Ethernet). Page 20
I’m trying to fix my parent’s Samsung F6500 TV that stopped connecting to the internet after a few weeks. Here’s my diagnosis: the TV doesn’t connect to the Internet via Wi-Fi or Ethernet through its regular ISP. When I use my 4G phone as a hotspot, the TV connects fine.
These are solutions I’ve tried before, but they didn’t work:
I have no options, and Smart Hub is now useless.Any help will be gratefully received!
The TV is connected to the network, but there is no internet connection
When Samsung TV set does not connect to the Internet if it has a successful connection to the Wi-Fi network, you should check if your other devices have Internet connection, maybe the problem comes from your ISP. If it’s just the TV that can’t connect, you should try manually prescribing DNS. For this:
- Opens the service menu.
- Opens “Network” and selects the “Settings” tab.
- Clicking on the “IP Settings” buttons.
- Enter the public DNS of Google. 22.214.171.124.
- Reboot your Smart TV and reconnect it.
Manually rewriting the IP address and port number (gateway) is not recommended, as it will not work. These data will be filled in automatically when connecting to the network. When changing the DNS the connection to the Internet is restored in most cases. If this does not happen, it is worth resetting the internal network settings of the TV.
To reset the settings, you must also go to the service menu and open the “Network” section. Select “Settings”, “Restore factory settings. Immediately after this, the network connection is reset, and the TV may ask for the network key again when reconnecting. Reset to factory default network settings are not available on all Samsung Smart TV models, in some cases you will need to completely reset all settings (Smart Hub reset).
To reset the general settings of your TV, do the following:
- In the service menu, open the “Settings” section.
- Select the tab “Support” (on some models this tab is placed in a separate section).
- Press the “Self-diagnostic” button.
- Select “Reset Settings”.
The system may require a password that is registered in the service book of the TV. As a rule, it is either “0000” or “1111”. After resetting, reboot the device and connect by specifying the network key.
Special cases when connecting the TV to Wi-Fi
In most cases problems with the connection are solved by setting the appropriate settings, but sometimes there are private situations that also need to be solved:
- Samsung TV automatically connects to someone else’s (neighbor’s) network and does not allow to connect to the home network. In this case you need to reset the network in the local network settings, and update the search for all available Wi-Fi connections. Once the desired network is displayed, connect.
- It only crashes in certain apps. If the TV works online smoothly, but the system resets the connection when you try to open, for example, YouTube, you need to reset the TV settings, and if you need to update the firmware to remove the software failure.
- Your TV logs on and immediately drops the connection. Apparently, the problem lies in the signal security settings. You need to open the router settings and set the security type to WPA2-PSK.
- Unstable connection, the Internet speed is “jumping. In this case, the problem can be caused either by your router or your ISP. If the “sags” are observed on all devices, you should contact your Internet service provider.
Despite the convenience of wireless connection, traditional cable connection is still the best way to connect your Smart TV to the Internet. The cable will provide a more stable connection and will not require any special settings. The only drawback is an issue of aesthetics, it is a prominent cable, but it is also solved without too many problems. There are many ways to hide the cable so it won’t distract you from watching TV.
Flashing the TV
To ensure that Smart TV services work correctly and without failures, it is necessary to update the software. There are 2 main methods to update the firmware of the operating system: via the Internet or using a flash drive. Step-by-step instructions for installing updates on your Samsung TV from a flash drive:
Never turn off your TV until the installation process is complete. It is desirable to use an uninterruptible power supply. Since voltage fluctuations cannot be excluded.
Now you know what to do if you lose Wi-Fi on your Samsung TV. If TV-device has stopped getting a signal or the Internet speed is very poor, use one of the listed ways to solve the problem.
If the user connected an external Wi-Fi adapter, but the TV does not see the device, this indicates a compatibility problem. To avoid such difficulties, buy only branded devices. It is desirable to buy a device from the same company as the TV.