Sony Xperia phone does not turn on

Sony aqua m4 does not turn on

If your Xperia does not respond when you try to turn it on, try the following steps in the following order. After each step, check if the problem is fixed and only then go to the next step.

Takes a certain amount of time for the device to start. Press and hold the power button until the device vibrates, then release the button. This can take up to 10 seconds.

Ensure your Xperia device is charged. If the battery is fully discharged, it may take up to 30 minutes before the device begins to charge. The screen may be completely dark and the charging icon may not be visible during this time. Note that it can take up to 4 hours to charge a fully discharged battery.

If you have trouble charging your Xperia, first make sure that you are using an original Sony charger and a USB cable specifically designed to charge your device. Try charging your device by connecting it to the USB port on your computer with a different USB cable. If your device starts charging, it may mean that your charger is not working properly.

If you have a memory card, remove the card and restart your device. If this solves the problem, your SD card may be damaged. If this happens, you will need to replace it on your Xperia device

Forcefully turn off your device

Using the tip of a pen or similar object, press the OFF button.

Do not use sharp objects that could damage the OFF button.

Press and hold the power key. until the phone vibrates.

Wait until the device has finished starting up.

If a forced restart fails, try a forced two-minute restart.

Performing a forced 2-minute restart

Using the tip of a ballpoint pen or similar object, press and hold the OFF button for 120 seconds, ignoring any vibrations, then release the OFF button.

Charge your device until the charging icon appears on the screen.

Do not use unnecessarily sharp objects that can damage the OFF button.

Back up your data using a computer

Connect your device to your computer with a USB cable.

On your computer: Open the Xperia Companion app. After a short time your computer will detect your device.

Select Backup from the Home screen.

Follow the on-screen instructions to back up.

Before restoring the software, make sure you remember your Google credentials Depending on your security settings, you may need to enter them in order to start your device after restoring the software.

Open Xperia Companion on your computer and click Software Restore on the Home screen.

Follow the on-screen instructions to reinstall the software and complete the restore.

How we work

Deliver the hardware to our Sony Russia service center

Specialists perform detailed diagnostics: hardware, technical. The whole process takes some time.

Managers verify all working conditions: price, duration and warranty conditions.

Master of our service center carries out restoration: replaces a broken component with a usable factory component

After repair you get a working device with Sony warranty

© 2022 Sony VLG Service Center.XPERIA-RUSSIA.COM

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The information on this site is not a public offer and is for informational purposes only. The final terms of services are defined by the manager of the company according to the results of the program or hardware diagnostics and are coordinated with the owners of technics by phone. Sony company name, its logos are used on this site for information purposes. Russia Expert is not an official Sony service center. User Agreement.

How we work

Transfer of technology in our service center Sony Russia

Specialists conduct a complete troubleshooting of the equipment: software and hardware, technical. The whole procedure takes some time.

Operators clarify with you all conditions of repair: cost, terms, warranty rules.

Employee makes repair: replacement of defective part with original damaged part

At the end of repair services you get your device with Sony warranty certificate

© 2022 Sony PDL SERVICE CENTER.XPERIA-RUSSIA.COM

Information on this site is not a public offer and is for informational purposes only. The final terms of service are defined by the company manager after hardware or software diagnosis and agreed with the owners of equipment by phone. The Sony name and logos are used on this site for informational purposes only. Russia Expert is not an official Sony service center. User Agreement.

How we work

Transportation to Sony Russia service center

Employees perform detailed diagnostics of the device: technical, software and hardware. The whole procedure takes some time.

Operators clarify with you all the conditions of work: cost, time, warranty conditions.

Our service specialist makes repair: replaces invalid part of working quality spare part

Receive repaired equipment

After repair you get serviceable device with Sony warranty

© 2022 Sony NNV CUSTOMER SERVICE CENTER.XPERIA-RUSSIA.COM

Information on the site is not a public offer and is for informational purposes only. Final terms of service are defined by manager after hardware or software diagnostics and coordinated with equipment owners by phone. Sony company name and logos are used on this site for information purposes. Russia Expert is not a Sony official service center. User agreement.

How we work

Delivery of devices in the service center of Sony Russia

Specialists do a detailed error detection: technical, software and hardware. The whole process takes some time.

Call-center managers negotiate all the terms of works and services: cost, time, warranty conditions.

An employee of our service center does the work: replaces the damaged part with a factory component

Receive the repaired equipment

After the work is finished, the customer receives a serviceable device with a Sony warranty form

© 2022 Sony KAZ SERVICE CENTER.XPERIA-RUSSIA.COM

The information on this site is not a public offer and is for informational purposes only. The final terms of services are defined by the manager of the company according to the results of the program or hardware diagnostics and are agreed with the owners of equipment by phone. Sony company name and logos are used on this site as a reference. Russia Expert is not an official Sony service center. Terms of Service.

How we work

Submission of equipment to the service center Sony Russia

Masters carry out a detailed diagnostics: hardware-software, technical. The process takes some time.

Operators of the call center agree with you all terms of services: price, terms, warranty provisions.

The master of the service center conducts repair: a damaged part replaces the original usable part

You accept repaired equipment

After finishing your work you get your working device with Sony warranty check

© 2022 Sony KLN SERVICE CENTER.XPERIA-RUSSIA.COM

The information on this site is not a public offer and is for informational purposes only. Final terms of services are defined by the manager of the company following the results of carrying out of program or hardware diagnostics and are coordinated with owners of technics by phone. The Sony name and logos are used on this site for informational purposes. Russia Expert is not Sony official service center. User Agreement.

Sony Xperia not working display

If your Sony Xperia doesn’t have a working display, don’t worry. come to Smart Center. Specialists in our repair shop are ready to tackle your problem: if necessary, perform a thorough diagnosis (free service of our service) and fix even the most complex failure of your mobile device.

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Type of service Price, p. Time
Sony Xperia display is not working. Replacement / restoration required from 1900 / from 800 from 40 min.
Phone Diagnostics FREE minimal

Most Sony display problems are caused by careless usage. Drops and bumps, getting liquids of all kinds under the body of the apparatus are the cause of the failure of many components of the mobile device. For the same reasons the display in Sony does not work. Let’s see in detail what causes this malfunction.

The phone display is usually protected by a fairly strong glass, but, nevertheless, the strongest impact on the glass can crack or break, respectively, the display is no longer functional. If there is a situation like this, you can only help a complete replacement of the display.

It is worth noting that the fall may not be manifested outwardly, but it was a fall or bump on a hard surface can cause internal damage, which can only be identified by professional diagnostics. For example, the screen flat cable could have come loose due to a fall. This malfunction can be easily eliminated in our service center.

In addition, the display PCB or control chip may have been damaged by the fall. The sign of this failure. not working part of the phone screen. Complete screen replacement required.

Another fairly common cause of display failure is “flooding” the phone. If your mobile device got into moisture or the device itself fell into the water, after which the display does not work in Sony, the correct thing to do is to immediately contact a workshop. After all, no matter how you would dry your phone, wipe the battery and other things, some moisture still got under the body, and therefore requires careful cleaning and drying of the phone.

It happens that users do not pay special attention to moisture, and after a while the phone suddenly stops working normally. The process of oxidation takes different time, you may have already forgotten about the spilled cup of coffee, but the consequences affect only now. Masters of our service will fix this situation: perform washing, cleaning from corrosion and other procedures for the further operation of your phone.

If Sony‘s display doesn’t work after a recent software update, this is the problem. Reflashing will help to cope with this defect.

If you do not drop your phone, do not pour or flash, but the display still does not work, and you do not know what’s wrong with your mobile device, come to our service center for diagnosis. In the shortest time you will get an answer to your question, as well as a repaired phone.

Sony Xperia won’t turn on. fix the problem

In this quick tutorial we will tell you what to do if your Sony Xperia does not turn on. We often get messages from our readers that they have had a problem with the performance of their smartphone or tablet, and then they can no longer run the device. Your phone doesn’t turn on or your Sony Xperia hangs on the boot screen (boot animation) when you turn it on. Most often the cause is a failure of the operating system and software. Do not panic prematurely and conduct a series of simple steps to resuscitate your favorite smartphone.

To do this, we need a computer with the official software installed on it. the program PC Companion (download), which is simply a must have on the PC of any user of smartphones Sony Xperia. Now let’s go to step by step instruction (on the screenshots the red boxes show what you need to press during the process).

  • Launch PC Companion and select ‘Support Zone.
  • Launch the ‘Software Update’ section
  • Of course, we have not connected our smartphone to the PC, so a window will appear, notifying you that the device is not found. It has a clickable ‘repair phone/tablet’. click on it.
  • In the next window, you will be prompted to select the device to be restored. If you have previously updated your smartphone via PC Companion, it will surely remember the device and it will appear in the list. choose it and click ‘Next’. If you have not yet used the application or need to update some other model, such as a friend, then select the item ‘Other phone / tablet.
  • Next, you will see a series of windows showing what you actually do. I recommend to read and click ‘Next’ (if necessary, then put a confirmation check mark). Waiting for the app to prepare everything you need for the recovery.
  • If you’ve selected ‘Other phone/tablet’ in point 4, then you’ll see a window with a list of all models in the range. In this list you need to find and select the model of the smartphone or tablet you are restoring. Please note. you need to select a specific model with its specific model number, for example, if you have a Sony Xperia Z2 D6502, then you must select the Sony Xperia Z2 D6502, not D6503 or D6463! If you choose a specific model, you can skip this point. you will see the next window.
  • It’s time to connect your smartphone. Connect USB to your computer, then press and hold down the volume down button on your smartphone and only then plug in the USB cable!
  • After these steps, the program will detect the device and will start restoring it. If the next step is not done automatically you can try to press the power and volume up button simultaneously for 10 seconds until three vibrations occur and after that repeat step 7.
  • Once finished, you will be notified about the end of the update. Unplug the smartphone, start it up, and be happy! Please note that all data from the smartphone memory will be erased. Also the first boot can be quite long.

If Sony Xperia still does not work, you can try to flash it through FlashTool or you should contact a service center. perhaps the problem is in the technical part, not software.