The computer sees the printer but doesn‘t print. What to do if the printer doesn‘t print and queues the document
You have probably come to this page because your printer has miraculously stopped printing. Well, you need to find out what exactly is causing it and how to help you. Basically, other than running out of ink or a burned printer motherboard, all problems are solvable and can be fixed.
In this review we try to get to the bottom of the most basic problems concerning any brand of printer and any operating system.
Why the printer won’t print from the computer?
If an error occurs and the printer does not want to print, you may not even know about it right away. There is no error, no message, and if you are distracted, you may miss it. The only thing that indicates a problem is a small icon in the toolbar behind the language layout:
In order to understand what the problem is try to print a draft. If you failed, then. the problem is definitely in the printing device. Turn off power. Turn it back on, change the cartridge, try again.
Usually the printer buzzes for a few minutes, then the status light starts flashing. The normal color for a “healthy” device is green. If it is blinking red, check that there is paper in the receiver. If the light doesn‘t come on, look at the power cord. It may not be plugged in.
Consider when the draft is printing, but the desired document is not.
Check if the printer is connected to a computer or another medium that is printing.
If you have more than one printer, look carefully to see if you are sending the document to the right one.
Another option is that there might be a checkmark in the checkbox “If red is blinking, check that there is paper in the receiver Let’s see how to find out. Click Start. go to settings and look for Printers and Faxes . There in the window will pop up an icon of your device. Click on settings and see what tasks are listed. If the checkbox is checked Suspending printing , Remove it.
If jobs are listed and there is no time to wait for them to run, clear them. This can be done in the menu “Printer “.
Well, those were the easiest methods to fix the printing error. In the case that all the above has not helped, you should proceed to more radical measures. will eliminate this problem. So, unplug the printer, go into the program control panel, uninstall the printer and the program that makes it work. After that, insert the cable into another USB port. A message will pop up on your desktop about automatically configuring drivers over the Internet. If there is no network connection, you will have to look for the installation disk yourself.
You can also find the necessary driver on the Internet. To do this, find out the model of your printer. If nothing is clear on the device, go to Device Manager, which displays all connected devices.
So look at the series, enter it into the search engine and download the necessary driver, which is then installed on your computer and run.
Initially, all the reasons for the printer not working are due to a problem with its connection. Very seldom, it is the drivers that have failed. If the printer is completely broken you will have to take it to a specialist for repair.
Let’s look at the possible causes when the printer is in working order. but the document does not print from the computer, and what to do in such cases. We will not consider problems with the printer here.
So, your printer is working and is connected to the computer. You send a document to print, but the printer does not respond. What to do?
The first thing to do is to check whether the “Work offline” option is turned on. To do this, you need to open the “View Print Queue” window. You can either do it from Control Panel → Devices and Printers or by double-clicking on the printer icon in your system tray.
After that the printer should start printing. If this does not happen. move on to the next point.
You have to reboot the computer. Oddly enough, rebooting most often helps, at least in my cases.
Remember, if the printer did not print the document the first time, do not try to send it multiple times, it does not help, because the first document in the queue will be the previous one. And if you send the document to the printer several more times, then the document will be printed several times after the problem is solved.
Open the control panel “printers and faxes”.Check the box next to the printer that you want to use as the default printer. If it’s not checked, check it. If you see the same problem after that, you have to look for the wrong slot.
Fix Printer Not Accepting Print Command
The settings have this. Check or uncheck the boxes. See. I do not remember where it is. It says to either print immediately or queue.
Maybe tick the checkbox to. (If it is, just uncheck it.)
There are many reasons, so I suggest that we go “global”. First, clear the queue (there is a button). Remove the printer from the device list in the manager, uninstall the printer driver. Restarting. (By unplugging the printer!!) Reinstall it and set it as the “default printer”. This solves all software problems. If it cannot be installed. So it is the printer or the cable that is at fault. But it usually helps.
You can use the printer to print digital information to paper, but often it does not work correctly. This kind of problem can occur with any printer, regardless of brand and type, so all the solutions described in this article are valid for almost any printer model, regardless of which operating system the device is connected to.
In most cases the problems that prevent your computer from detecting the printer are not serious and can be easily solved even by an inexperienced PC user. But if none of the methods do not help, then it means that the breakdown is serious, or the printer has its own individual characteristics in operation (such models are extremely rare).
The main causes of the lack of connection of the printer to the network
There are a variety of reasons why a printer or any other printing device can become unplugged. The main factors of communication failure are the following:
- The connection between the printer and a computer or a Wi-Fi router is broken. If there is a pet, it may have been messing with the wires. Or it is possible that during cleaning the cable was slightly injured, thereby disrupting the connection between the printer and the PC. Or the problem could be a clogged USB port or a faulty connection cable (broken wire, broken pins, etc.).д.).
- Printer software not working properly. The printer driver may need to be updated, or it may be malfunctioning due to some problem with the PC operating system. The printer driver is also often attacked by viruses. In addition, there may be a conflict between the software and the printer if the user has accidentally downloaded a driver for the wrong printing device model.
- Incorrect printing parameters are set incorrectly. If you have used any other printer before, or several printers are connected to the network at once, then the problem may be in the wrong default device. Sometimes the default printing device may change on its own during a computer OS crash or update.
- The OS service responsible for the printer is disabled. If the computer can not see the printer, then the next reason can be the disabled printer manager, which is located in the services of the computer operating system.
- Wi-Fi router failure. In the case of wireless office equipment, the cause of the lack of connection can be a failure in the settings of the wireless router, or a breakdown of the device itself.
Also, you should not rule out reasons for the lack of connection, resulting from defects in the operation of the printer or its cartridges. For example, some models have an ink level sensor or an absorber counter. When a consumable runs out, the printer will also stop printing. These errors are usually indicated by a special error message with a code. But sometimes there is a software malfunction, or you just did not notice it. Or the printer does not print after refilling the cartridge. this is the most common problem with all printers.
Reinstall or update the printer driver and firmware
It cannot be said that software designed to optimize the operation of office equipment is the most reliable in operation. The drivers of some printer models can fail quite often. Therefore, if there is no printing, it is definitely worth trying to reinstall or update the printer driver. It’s not hard to do. To begin, right-click on “Start” and select “Device Manager” from the menu. Then in the list look for the item related to the printer. It is usually called “Print queue” (if the problem is in the recognition of the printer, it will be in the list of unrecognized devices). Click on the arrow next to this item to open the list of printing devices. Select the desired model, right-click and select “Update Driver”. If the system says that the latest version of the printer driver is installed. Then you should uninstall it and install it again. You can properly uninstall a printer driver by following these instructions. To install it, go to the manufacturer’s official website, search there for the model of the corresponding printing device, select the drivers according to the computer OS, download and install them, following the instructions of the “Installation Wizard”.
With updating the firmware (firmware) of the printer everything is much more complicated. The ease of updating depends on the brand and model of the office equipment. For many modern devices you will find the latest firmware on the manufacturer’s official website. It is enough to download and install it with the help of a computer and a USB-cable. However for many other printers and all-in-one printers (especially for older models), updating the firmware is performed by flashing the corresponding chips with a special programmer. In that case you should not take the risk and you’d better ask a specialist for help.
No printing after refilling the cartridge
If the HP printer refuses to print the required volume of documents with a refilled cartridge, it causes the user a great deal of confusion.
And it is not uncommon situation when an inkjet or laser printer stubbornly refuses to copy the necessary information on paper.
When a peripheral does not print, the failure to function can be caused by a number of hardware or software failures. The former include:
- Lack of ink, toner in the cartridge;
- a malfunction of one of the devices;
- Improper connection of cables;
- Mechanical damage to the office equipment.
It is also possible that there is paper jammed inside the mechanism of the printer.
Software failures can include:
- Printer firmware has malfunctioned;
- A fault in the operating system of a computer or notebook computer;
- Outdated or incorrectly selected software;
- The wrong settings of the required functions inside the PC.
Lack of necessary pairing is solved in different ways. It happens that you just need to carefully check the network cable. whether it is plugged in, and also make sure that the USB wire is connected firmly and reconnect. In some cases this is enough to make the office equipment work.
Often printing is not possible because of a faulty print head. In this case it is necessary to replace the device. If the office equipment shows an empty cartridge, it must be refilled with ink or toner, depending on the specifics of the device. After replacement or refueling, the printer usually starts to work.
Why the laptop does not see the printer: ways to solve the problem of connecting via USB or Wi-Fi
Consumers of HP, Canon, Epson, Brother, Kyocera, Ricoh, Oki, Xerox, Samsung, Pantum and other brands of office equipment are sometimes faced with the problem of connecting the printing device to the laptop. In other words, the laptop does not see the printer, or detects it as another device. This printer recognition error occurs regardless of the type of connection: USB, Ethernet or Wi-Fi. Fortunately, in most cases you can solve the problem yourself without sending the printing device to the service center. That is what we will talk about in this article. Here we look at the most common ways to fix the “Laptop doesn‘t see the printer” problem.
What to do
The instructions under consideration are suitable for printers from different companies (e.g. Canon, HP Epson, Brother, Ricoh, Samsung) running on Windows 7 to 10. The solution depends on the type of problem. It is actual both for local connection and for network connection. PC can see printer, shows a message saying it is ready to print. Sometimes it even prints the first test page on it.
Sometimes the device may be unresponsive, giving the message “Configuration problem”. Sometimes the all-in-one printer hangs up right in the process of printing. In other cases the device gives out empty sheets, prints absolutely not what it should. Let’s look at ways to solve different cases.
If there is a problem with the installation and operation of the printing system
First of all it is necessary to check if the computer/laptop or the printer is connected to the electric network. When the computer is on, but the printer is not, you may get a message that the document is not printed.
No use resending a document or a picture to print. you need to check the connection.
- check that the power cord is plugged in;
- if the cord is plugged in, but the device does not work, you need to check the degree of fit of the plug to the port;
- If a contact has come loose or the cable is broken during rough handling, the USB cable must be replaced;
- to make a network printer work, you need a local network. connect the device via USB to the desired PC;
- A classic printer/computer reset will quickly solve the problem.
When the printer is turned on, the LEDs on its front panel light up. It is not difficult to determine if the printer is ready to print. If everything is all right, the light is green. When something is wrong, the red button lights up.
Checking the device connection
When the printer is properly installed, it is in the list of those devices that are on the PC. You can check it by the following scheme: “Control Panel”. “Hardware and”. “Devices and printers”. When the tab opens, you will see if the printer is connected or not. If they are connected, a green checkmark appears on the icon, and the status “Ready” appears.
Hold down Windows and R at the same time and then type “control printers” to quickly open the printer tab. After that select the desired sample in the list that opens. If it is not there, it means that it has not been downloaded to your PC. Thus, the installation is required. After that it is necessary to reboot both devices.
Incorrect printer selection
There may be several printers in Windows. However, before sending a document or a photo to the printer, you must select the definite device. Not everything in the list that opens is relevant to the printing device you have. To correct the error you can make the default setting.
To do it, open the “Control Panel” tab, go to “Hardware”, then click on “Devices and Printers” and call the context menu by clicking the icon with the printer. In the window that opens, check the “Use as default” option.
If your computer (notebook) is equipped with several printing devices, you will have to choose the necessary one each time you need to print something.
The print queue is stuck
Almost every PC user encounters the problem that a file he or she has sent to the printer hangs for a long time or does not print at all. Repeated attempt to print is also ineffective. The cause of the problem is program failure, and the more times the program tries to print, the more documents will be queued. This seldom happens if the printer/computer connection is local. In case of network equipment this problem is encountered all the time. Have to resort to clearing this very queue.
Documents should be removed from the list without exception. Select “Devices and printers” in the control panel. Call the context menu of the active printer and click “View Print Queue”.
Clear the print queue in the Manager that opens. There are two ways of doing it. For example, you can highlight the desired document and click on the “Cancel” category. In the second case, select the “Clear print queue” category. After you click on it all the documents in the list will be deleted. After that the device should work normally without failure.
Often you have to reset the equipment to work correctly and smoothly. If the service continues to hang, proceed as follows: open the control panel through administration (“Properties”. “Print Manager”), in the opened window find the “Stop” item, delete files from the system32\spool\printers\ directory in the Windows folder.
Sometimes the connected printer indicates that it is printing, but does not actually print. This is because the printer is not installed by default. PC uses a virtual printer that can convert the document to a different format.
A driver is the software program necessary for the connected printer to work properly. Without it, the host technology does not see the printing device. Usually the disc with the driver is supplied with the printer and works without errors. Failures can occur when upgrading or reinstalling Windows, as well as when restoring the system to the selected point.
Error in operation may also be due to software malfunction or installation of a new device. Sometimes there is a conflict with the printer, less often the problem is due to viruses. As a result the printer may not only produce blank sheets, but also cancel printing spontaneously.
Before making a decision, it is necessary to make sure that there are no operating system conflicts.
To do this open the window “Control Panel”, go to “All Control Panel Items”, click on “Device Manager”, switching the display mode to “Small Icons. If there is a problem with the drivers, this will be indicated by exclamation points. Their color is red and yellow.
In this case, you need to uninstall and then reinstall the printer driver. In this case you can not do without installation. You can uninstall them via the control panel, finding the “Add or Remove Programs” category. It is better to download a new package on the official website of the manufacturer of a particular modification.
Problems with ink cartridges
The first reason is the lack of ink. When the toner runs out, the red button lights up, the device cannot print the selected document and stops. A message appears on the monitor about the need to replace the cartridge.
This problem is common to both inkjet and laser printers. As a rule, you can determine it some time before the printing stops, because the messages to the PC user will appear repeatedly. If they are ignored and the printer does not print a document, check the ink or toner level. Add liquid ink/toner as needed.
If the inkjet technique writes that there is still enough ink, it is necessary to check the integrity of the ink supply system. It happens that the ink dries out due to the long downtime of the printing device. Re-flashing does not always help. often than not, it is necessary to purchase the original ink.
Printer hardware is broken
Failure of the printing device to print can manifest itself in different ways. Printer may not print some color (e.g., black), color spots appear on paper. This can also occur after refilling. Both the cartridge and the printer are compatible with the computer. Trying to change the ink does not work.
- Pages may only be partially printed;
- toner cannot set on the sheets;
- The blank sheets are not captured from the compartment;
- Device can’t reproduce fonts.
If the printer is malfunctioning or breaking down, you can try to solve the problem using the included instructions. The manufacturer usually provides the product with a checklist that helps you determine the type of error. Sometimes the problem can be solved by restarting the printer. In this case the sequence of operations for each model of the printing device may differ.
If the problem persists, you must contact a service center. Do not disassemble the device and especially do not clean the image drum yourself. Damage to its coating requires replacement of a part. Hardware defects can not be eliminated without the appropriate knowledge.
Problems with paper
The printer is unable to print anything when there is no paper in the hopper. Here the solution is the simplest one. put new paper in the paper compartment. It should be placed in an even pile, but you can not fill the compartment up to the top.
No printing and a paper jam. Often it is due to trivial paper saving. Already used sheets are inserted into the printer and printed on the second side. As a rule, they are not smooth and are often pulled together with others.
The printer indicates a jam by flashing a red button. This problem can be solved easily. You need to pull a jammed sheet out of the printer. Do it very carefully, do not pull it jerkily. Doing so may cause some of the torn sheet to remain in the housing and cause great subsequent problems. Sometimes you have to take the printer apart because of carelessness.
When the jammed sheet is not visible, you must open the printer cover and remove the cartridge. Most models have rollers behind it to help feed the paper. If the jam has not been removed, the sheet will be there. It should be pulled out completely, without leaving even the slightest bits of torn paper on the roll. It should not be allowed to remain on the rollers either.
This is a characteristic of many printing devices. Some devices are designed for a certain number of pages. After the required number is counted, the blocking counter is triggered. A message saying that the cartridge must be replaced is displayed. Often, however, there is still a lot of toner in the hopper.
In that case, the easiest solution is to partially disassemble the cartridge and properly install the sensor. This is done in different ways in different versions. To choose the right one, you need to know the model of the printer and the cartridge designed for it. On average, the procedure takes about 10-15 minutes. After installing the counter, the cartridge is placed in place, turn on the printer, the counter is triggered. Now the technique is ready to print.
The network printer is not printing: setting up the printer, step by step
It is not uncommon for users of office equipment to face the problem of the fact that the network printer does not work. To solve it you need to consider two different cases. In the first case, you really have a network device installed and connected, for example, via Ethernet. In the second case, you have an ordinary printing all-in-one printer which is connected via USB cable and for which, in turn, the sharing settings are made.
To get your network printer working properly again, take a look at the recommendations listed below. If they do not help, then it is worth calling a handyman at home or a comrade more experienced in matters relating to office equipment.
Malfunction of the printer itself
When the printer does not turn on, but there is electricity in the house and it is quite stable connected to the printer, the problem may be purely mechanical: failure of the start button or any other responsible for the keys. If this is the case, you’ll have to replace the button, and if the fuse is blown, you’ll have to replace it urgently, since all the electricity runs through it. Let’s also take a look at some common problems with modern printers.
- A problem with a piggyback printer. You may notice this if the printer turns on, but nothing happens when you start the print media.
- Loop faults. You may notice this if the printer does not make any noise when it starts up. Usually a characteristic sound of movement of the internal mechanism is heard.
- Short circuit in the driving mechanism. This device is needed to start the print head. To check it, you need to take it out of the PU and test it.
- Failure of the print head. Unfortunately, this part is not repairable, so after a breakdown it can only be replaced, and it is better to entrust this matter to the hands of a master.
When the machine draws a lot of paper (typical of roll media), the problem is usually caused by a software failure that occurred due to internal problems with the hardware. Power failures and an unexpected reboot of the device are usually to blame. The grinding at the start of the printing device informs the owner of the wear and tear of the gear teeth.
Software problems and solutions
The malfunction may be a failure of the software used during the printing attempt. Accordingly, it is necessary to understand why this may happen, as well as how to eliminate the error, if after refilling the cartridge printer does not print.
Before following the suggested instructions, make sure that the printer is connected to your computer and that it is set as default. Verify the latter as follows:
- Open the Start menu, then go to Settings (Windows 10) or Control Panel.
- Go to “Devices”. “Printers and scanners”. In the window that will open, select your printer (the device model will be displayed in the list), then the “Manage” button will become active, click on it.
- Choose “Use as default” and save your changes. You may need to uncheck “Allow Windows to control the default printer” to be able to specify the printer yourself.
Reset the Print Queue
First, try the procedure for clearing the printer’s print queue. The problem might be that there is a file in the queue that the printer cannot print for some unknown reason. It can be done in different ways, we offer you 3 simple algorithms. Through the printer properties:
- Open the Start menu, then go to “Control Panel,” then to “Devices and Printers”.
- In the list of detected devices you should find and select your printer in the category of printing devices.
- Right-click on it and choose “View Print Queue” from the context menu.
- The window that appears will list the list of documents that are ready to be sent to paper. On the top menu bar, go to “Printer” and select “Clear Print Queue”.
If the queue does not disappear and the documents are still displayed, try to delete them manually by selecting each item separately from the list, then cancel the queue.
An alternative method is to create a batch file containing a sequence of commands:
On the desktop, create a text document with any name. Go into it. Enter the following script commands:
net stop spooler DEL %systemroot%\system32\spool\printers.spl DEL %systemroot%\system32\spool\printers.shd net start spooler
The third method is used if the queue is not deleted by any of the suggested algorithms. This situation can be remedied by forcibly stopping the Printer Manager service, and is done as follows
- Open the Task Manager window by pressing the key combination Ctrl Shift Esc (three keys simultaneously) or Ctrl Alt Delete (here in the Windows interface options, you must select to start the manager).
- Go to “Services” by opening the corresponding tab with this name. Now, in the appeared list it is necessary to find and choose item with a name “Spooler”, a condition should be in “Running” mode (otherwise it will mean that during work there was a failure, in any case follow points on the instruction).
- Right-click on the context menu and select “Stop the service”.
- Now open Windows Explorer (any folder on your computer) and go to “C:Windows\System32\Spool\PRINTERS. You can do this either manually by opening folder by folder, or by typing in that address in the search bar (having previously cleared it).
- Delete all files in that folder that have the extension SPL and SHD. Then return to the service manager window and restore the previous mode of operation of the service (Spooler), by selecting it from the list, then click on the PKM and select “Run”.
If clearing the print queue and restarting Print Manager does not help, use the methods described later in this article.
Fix the problem with the help of Windows tools
If you’ve verified that the printer is plugged in and no power or paper is needed, and the printer doesn‘t want to print even though there is ink, and you’ve considered the likely causes, try using the standard Windows Troubleshooter.
- Open the “Start” menu, go to Control Panel. Find “Devices and printers” (or “Printers and scanners”) in the list of items.
- Select your printer from the list, then right-click and use Troubleshooting.
- It will automatically diagnose problems with your device. If any problems are detected, the system will announce a list of potential problems and solutions, such as “check device availability”, which means that the printer cannot be detected connected to the computer. And also a list of actions if a software error is found.
- Follow the instructions suggested by the system, for troubleshooting.
What to do if Word documents do not print
To make sure that absolutely all texts do not print, use the official instructions to check the print function:
- Create a new document in Word. Type =rand(10) and press Enter, then 10 paragraphs of sample text will appear on the current sheet.
- Try to print the worksheet, and if it works, add an image and try different fonts, and insert a table or “Shapes” object.
- Try printing again. If everything is functioning properly, you do not need to reinstall the drivers or Microsoft Office.
If after running the test you find that the print function works, then the document you tried to print earlier is corrupt. There are some corrupted images or fonts in it. Therefore, try to get rid of them, save the document, and then start printing again.
If the printer does not print Word documents, try to discover the cause first and then use any solutions to fix the problem. Use the methods in the article to solve this problem.