The phone freezes on the Samsung splash screen. Where is the model number??

What to do if your Samsung hangs up and does not respond to any action, the screen heats up, and the buttons do not work

In this article you will learn what to do if Samsung hangs and does not respond to any action? If your Samsung phone hangs, gets very hot, the screen and buttons do not work, then perform a forced reboot using one of the following methods.

Despite the fact that Samsung smartphones are becoming more powerful every day they do not cease to hang. Hangs not only Samsung, but smartphones from other manufacturers, sooner or later all are faced with the problem of freezing. There is no definite answer why Samsung freezes as there can be many reasons and each model has its own. Some hang up while you are playing a game or an application, receiving an incoming call or text message, or performing any other task such as browsing the internet. Also sometimes happens, that the phone Samsung phone hangs after full charging or low battery, but also can hang up and for no apparent reason, when the phone was just lying on the table or in the

There are a few simple ways how to recover from hanging Samsung and other smartphones, tablets. So before you carry the phone for repair and spend your money and time try to perform a forced reboot by yourself. If the hang-up smartphone with a removable battery, then to reset it is sufficient to remove and reinsert the battery.

1) The first way to reboot hung Samsung and Android phones and tablets. You need to press and hold the “Power/Mute” button for about 15 seconds. 20 seconds, after which the device must reboot. You may have to make several attempts and try holding the button longer than 1 minute.

2) The second method is suitable for Samsung and similar smartphones and tablets. To reset your Samsung smartphone from freezing you need to press and hold simultaneously the following buttons. Power/Enable button and both Volume Control buttons on both sides, hold down all three buttons for about 15. 20 seconds after which the device must reboot. You may have to make several attempts and try to hold the buttons longer than 1 minute.

If the above methods did not help, you can look at others, for this click this link to another article where there will be more ways.

Hopefully one of the methods helped you to revive your frozen Samsung. Don’t forget to leave your feedback and indicate device model and method that helped you to recover your Samsung from freeze-up so that others will have useful information from you as well. Thank you for your feedback!

phone, freezes, samsung, splash

Find out why Samsung hangs on loading on splash screen/logo

As already written above, most often the cause lies in software failures. Here both the firmware itself (Android) and installed applications that conflict with the OS.

Very often the freeze occurs after an attempt to update the firmware of the phone or the Android version, as well as after an unsuccessful attempt to root the phone.

As a result of a failure or incompatibility of firmware the phone hangs on the Android logo (dead green robot) or the Samsung logo.

To fix this problem you need to reflash your smartphone, only this time to the firmware you have tested. Also during this procedure the smartphone must be fully charged or plugged into a power source (socket) in order to avoid malfunction.

Sometimes customers mean by hanging on the logo the smartphone reboots cyclically. reaches the logo and reloads, the process goes in a circle. In this situation it is also probably a problem with the firmware, but there may be damage to internal components. The simplest example: Power button or microcracks on its cable are stuck, as a result the phone constantly turns on and shuts down and only manages to boot up to the logo.

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Hardware failures (physical damage to one of the components) are less likely to cause freezes on the Samsung logo when you turn it on. However, if this failure was manifested after hitting the phone on a hard surface, or after falling into moisture. please contact the service for diagnosis, t.к. Any of the components might have failed. Even if there is no external visible damage, could fail one of the many loops (microcrack not visible to the naked eye).

Alexey

Hello, most likely a system failure, you need to reflash the unit. Bring it, let’s see, diagnosis is absolutely free of charge

Rumisa

Good afternoon. Probably a problem with the sensor. need diagnosis

Hello, you need to reflash the device, most likely some kind of software failure, we see

Alexander

Hello, in this case, some kind of software failure, you need to reflash the phone and everything will be fine

Igor

Good afternoon. Probably a software failure. need diagnosis

Arseniy

Hello, most likely some kind of software failure, try to do a “hard reset”, if it does not help, you need to reflash.

Hello, there seems to be a problem with the software. Requires reflashing

Konstantin

Good afternoon. You need to try to change the software again.

Milana

Good afternoon, the problem may be with the memory chip. Diagnostics is needed

Zakhar

Hello. I have this problem. my phone began to hang just when working and when hanging repeats many times the last sound produced. It has been a week. The Samsung Galaxy S3 after a week or so the malfunction has disappeared and when you turn it on at any moment it also freezes. I hope I explained everything clearly.

Hello! The malfunction is atypical, you need to diagnose.

Diana

Good afternoon, restore the software. software costs 1500 p.

If it happened so that your Samsung Galaxy S3 turned off and now if it turns on, then only to the screen saver and that’s all, do not rush to get upset. There are several reasons for such phone behavior and all of them can be solved.

Secondary solutions

Things are much more serious when your favorite gadget is completely unresponsive to the power button. There is no universal recommendation for this case. Representatives of manufacturers and service centers advise to try one of the following ways of rescuing the hung phone:

  • Incoming call. it is worth asking someone to call the problem smartphone. If the display shows an incoming call, you must quickly call the reset menu by pressing the power button.
  • If the power button does not work, then wait until the gadget runs out of power. Full power off in this case will interrupt the processes that caused the failure. Check whether the problem is solved, if you charge the phone a little and turn it on.
  • Some smartphones have a Reset button which activates an instant reboot after you press it. It is present, in particular, on some models from Sony and HTC, and is located next to the USB-connector (not to be confused with the hole for the microphone) or in place for the SIM-card slot. Press it gently, using a thin needle or toothpick.

If it is possible to bring the device to feelings, then it is recommended to check manually the list of recently installed software and remove the questionable. You should also run the built-in antivirus and follow the recommendations of the operating system. If you constantly freeze, you can try restoring to factory settings or contacting a service center.

Let’s find out why Samsung hangs on splash screen/logo when turning on

As written above, most often the cause lies in software glitches. Here both the firmware itself (Android) and installed applications that conflict with the OS.

Very often the freeze occurs after an attempt to update the firmware or Android version, as well as after an unsuccessful attempt to gain root access to the phone.

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As a result of a failure or incompatibility of the firmware phone and hangs on the Android logo (dead green robot) or the Samsung logo.

To fix this problem you need to re-flash your smartphone, but this time with the firmware you have checked. Also to avoid malfunction during this procedure the smartphone must be fully charged or connected to a power source (socket).

Sometimes customers understand hanging on the logo as a cyclic restart of a smartphone. reaches the logo and restarts, the process goes in a circle. In this situation it is also probably a problem with the firmware, but there may be damage to internal components. The simplest example: a stuck power button or microcracks on its cable, as a result the phone constantly turns on / off and manages to boot only to the logo.

Hardware defects (physical damage of one of the components) are less likely to cause a hangs on the Samsung logo when you turn it on. However, if the damage occurred after hitting the phone on a hard surface, or after water penetration. Call for diagnostics at the service, t.к. Any of the components could have failed. Even if there is no external damage, one of the multiple cables may have failed (a micro-crack that is not visible to the naked eye).

Software malfunction

The most common cause of freezes, when Android does not boot beyond the logo. For troubleshooting try to enter Recovery Mode:

  • For Samsung Galaxy with the Bixby button. press the power, volume up, and Bixby switches simultaneously. When Samsung appears on the screen, release the power.
  • For other Samsung gadgets. press the volume up and down and lock buttons, then wait until the boot icon appears.
  • LG. hold down the volume down and power switch, after turning on the screen, release.
  • HTC. the instruction is identical to LG devices.

After getting into the Recovery menu, which is navigated with the hardware buttons, you can do the following:

  • Clear the cache by selecting Wipe Cache Partition with the volume knobs and lock button.
  • Do a Full Factory Reset, deleting all data. The Wipe Data/Factory reset option is responsible for this action. Note that this action will erase all of your data and return the device to its “factory default” state.
  • After making the necessary settings, select Reboot System Now to try to reboot.

Restore factory settings if Samsung phone freezes

Restore to default settings removes the old version of Android. All data will be deleted, including temporary files.

If you have the opportunity to start in a working state, you can perform a reset to enter the settings, but if the hang-up occurs on the logo, this option is not.

There’s another great way to fix problems on your Android phone even if it won’t turn on. I recommend to remember. Then say “Thank you!”

Then turn off your Samsung phone completely (preferably by removing the battery for a few seconds).

Then insert the battery, but do not start the phone the traditional way, but press and hold the key combination: Power (Power) Home (Home button at the bottom of the screen) Volume Up (volume up).

Hold them down until the main restore screen appears on the display. Then you can release the buttons.

Then using the volume buttons (up / down), select “wipe data/factory reset” and confirm.

When the system asks if you really want to delete all data and restore the factory settings. confirm the choice.

All data from the phone‘s internal memory will be deleted and settings will be reset to defaults.

phone, freezes, samsung, splash

Now in recovery mode, select “Reboot system now”. now your phone should work properly and not hang on the Samsung logo.

Restore factory settings when Samsung phone hangs

Restore to factory settings removes the old version of Android. This removes all data, including temporary files.

If you have the ability to restart it, you can reset it by entering the settings, but if the hangup occurs at the logo, this is not an option.

There is another great way to fix problems with your Android phone even if it won’t turn on. I recommend to remember. Then you’ll say, “Thank you!”

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Then turn off your Samsung phone completely (preferably by removing the battery for a few seconds).

Then insert the battery, but do not start your phone the traditional way, but press and hold the key combination: Power (Power) Home (Home button at the bottom of the screen) Volume Up (volume up).

Hold them down until the main recovery screen appears on the display. Then you can release the buttons.

Then using the volume buttons (up / down), select “wipe data/factory reset” and confirm your choice.

When the system asks if you really want to delete all data and restore the factory settings. confirm the choice.

All data from internal phone memory will be erased and settings will be reset to defaults.

Now in recovery mode, select “Reboot system now”. now your phone should work properly and not hang up at the Samsung logo.

What to do if Samsung A50 is frozen?

Restart Samsung A50 with buttons

This model of phone is different in that you can’t remove the battery from the device and reinsert it yourself to do a forced reboot. So the only option in this situation is a forced reboot with the buttons. To find out how to do this, follow our instructions:

  • Press and hold the power and volume up buttons simultaneously;
  • After a few seconds the screen should go blank and turn back on.

On the next screen confirm the action.

If this method doesn’t help you how to reset your Samsung a50 if it hangs, then try the second method.

Performing a Factory Reset

Reset to factory settings implies resetting the device to its original state. You need to save all the necessary files, pictures, videos and other important information beforehand.

To do this, you need to perform the following steps:

Press Factory Reset;

After completing all the steps, the device will reboot and start the recovery procedure. If after these steps your phone keeps freezing, then check out the options below.

Fix hung Samsung a50 with Restore Mode (Free)

Recovery mode can also help you fix the Samsung a50’s hang-up. First you need to enter recovery mode. If you don’t know, don’t worry, you can use Tenorshare ReiBoot for Android to enter recovery mode in a few steps. It’s completely free.

All you need to do is follow the step by step instruction, in case you don’t know what to do if your Samsung phone is hung up:

    Download and install Tenorshare ReiBoot for Android on your PC;

Then in the interface of Tenorshare ReiBoot for Android, select “Enter recovery mode”;

Wait for the process of entering recovery mode to complete and click OK;

After entering recovery mode, tap “wipe data/factory reset” ;

Then your phone will reset to a new one and your data will be lost too. If you want to fix your Samsung a50 without data loss or fast, we recommend you use Tenorshare ReiBoot for Android. Let’s look at the following way.

Fix Samsung a50 hang up with Tenorshare ReiBoot for Android

Fix your device freeze in a couple of clicks. it is possible with Tenorshare ReiBoot for Android. Tenorshare ReiBoot for Android will handle a problem like Samsung a50 hangs on screen saver quickly and easily. To do this, follow the step-by-step steps:

Step 1 Download and install Tenorshare ReiBoot for Android on your PC;

Step 2 Connect your device to your PC with a USB cable;

Step 3 Run the ReiBoot program on your PC and click “Fix Android System”;

Step 5 After that, some information appears that you need to perform.Then click “Next.”

Step 7 After performing the download, you need to select the “Fix Now” option.

Then in a few minutes successfully perform the fix, and your android problem is solved.