What to do when iPhone/iPad/iPod can’t connect to iTunes?
iTunes doesn’t recognize your iPhone after the iOS 15 update? Trying to reset or restore your iPhone, but iTunes can’t detect it? When your iPhone does not appear in iTunes, you cannot restore it or recover it in iTunes directly.
Already updated to iOS 15 and now iTunes can’t see or recognize your iPhone? You want to restore your iTunes backup to your new iPhone, but iTunes can’t see or recognize your iPhone? You’re not the only one experiencing these issues. What to do when iTunes can’t see or recognize your iPhone or iPad?
My iPhone won’t connect to my computer: why?
There are many possible reasons why your computer can’t recognize your iPhone, including hardware and software issues.
For starters, “iPhone won’t connect to computer” may be caused by damaged hardware. So when this happens to you, try checking all the hardware to see if anything goes wrong. Basically, your charging port or lightning cable is the biggest suspect. Make sure the cable is fully connected to the device and computer, and clean up any dust and debris if they look dirty. Also, try swapping them out with a different iPhone cable or charging port one at a time, see if you can find the problem.
Fix the iPhone does not connect to the computer. Check for hardware problems
If you find that all of your hardware is working fine while your iPhone is still not connecting to your computer, you may have a software problem on your phone or computer, which would be more complicated. In this case, keep reading the next part and find all the possible solutions to troubleshoot your iPhone not connecting to your computer.
How to fix iPhone not connecting to iTunes
Once you know the exact reason why your iPhone / iPad / iPod is not connecting to iTunes, you can begin to solve the problem for a variety of reasons. And here we offer you the top 4 solutions to choose from.
Check the connection between the device and the PC
Sometimes connection issues cause iTunes to fail to recognize your iPhone, iPad, or iPod Touch. You can then try to fix this by following these steps:
First, disconnect the iOS device from the computer. Wait a while and reconnect your iPhone to your computer via USB cable to see if it can connect to iTunes.
Otherwise, check the charging jack port to make sure it’s not clogged with dust or absorbent cotton so your iPhone won’t connect to iTunes. You can spray some compressed air on it and clean off any dust or anything else.
Step 3. Change to a new USB port or cable
Check if the USB cable is broken. Sometimes the USB ports on the front may not be powerful enough to connect on some computers. So you may want to consider changing to a different USB port or cable.
Reboot your iOS device and computer
Sometimes your iPhone / iPad / iPod won’t connect to iTunes because there may be compatibility issues with your iPhone, iPad, iPod Touch or computer. To solve this problem, follow these steps to reboot your iOS device and computer:
Step 1. Turn off your iPhone / iPad / iPod Touch
Press the side power button and hold for at least 10 seconds. When you see the screen go dark and the power off slider appears on the screen, move the slider from left to right to turn off your iOS device.
Step 2. Reboot your iPhone / iPad / iPod Touch
To reboot your iOS device and fix the situation when iTunes does not recognize the problem with your iPhone, hold the power button again for 10 seconds. When the Apple logo appears on the screen, it means your device is rebooting.
On Windows, click the arrow next to the power button and select “Reboot” to reboot your computer, On Mac, simply click the Apple icon in the upper left corner and select “Reboot”.
If the above steps are ineffective in helping you fix your iPhone connecting to iTunes, you can choose to update iTunes to the latest version, which in many cases is enough to solve your connectivity problems. iTunes usually checks for updates when it opens. But if you miss it, here’s how to update iTunes manually:
To fix an iPhone that won’t connect to iTunes, first close iTunes and start it up again.
Move your mouse to the menu bar and click iTunes in the upper left corner. For Windows users, select the “Help” option.
Select “Check for updates”. And install the latest version of iTunes, if available.
Once the installation is complete, restart iTunes again. This time the problem iTunes does not recognize your iPhone, can be fixed.
Disable antivirus software
If you install antivirus software on your computer to protect it from any dangerous viruses, the software can sometimes recognize your iOS device as something malicious and then refuse to connect your iPhone to iTunes. Here are step-by-step instructions to help you fix iTunes not recognizing your iPhone:
Step 1. Run the antivirus software on your computer or computer first.
Step 2. Click the Disable button to disable the antivirus program.
Step 3. Connect your iPhone to your computer again to see if the problem is resolved.
Tips for iPhones that don’t connect to iTunes
Tips for iPhones not connecting to iTunes
- 1. Do not use a third-party USB cable. The connection between iPhone and iTunes depends on the Lightning cable. According to Apple, third-party cables can lead to unexpected results, such as data loss or hardware damage.
- 2. Keep the ports clean. If there is dust in the Lightning or USB port, the connection may fail.
- 3. Always use the latest version of iTunes.
- 4. Leave your iPhone connected to iTunes when transferring data. After transferring data, remove your iPhone to your computer.
You connect your iPhone to your computer and open iTunes, but your iPhone does not show up. This means that you have encountered a problem that your iPhone is not connecting to iTunes. In this guide, we have shared several ways to solve this problem. importantly, if you’re tired of troubleshooting, we suggest backing up your iPhone to your computer with Apeaksoft iOS Data Backup Restore.
Updating the Apple Mobile Device driver
If the driver appears in the manager you need to update it to solve the problem with finding your smartphone.
This is very easy to do without connecting to the Internet. Here is an example for Windows 10, but the update is similar for Windows 7 or XP.
In Task Manager find the “Handheld devices” section and see there “Apple iPhone”.
If there is no “Apple iPhone” item in Windows device manager, you must connect the smartphone to PC via USB cable. If it does not work. reinstall iTunes.
Open “Apple iPhone”, go to “Driver” tab, click “Update Driver” button.
Choose manual update by searching on your computer.
In the next window you need to select the driver from those installed on the computer.
Then select the USB-device MTP and click “Install from disk.
It remains to specify the location of the driver. To do this, in the next window click on “Browse” and go to the folder:
Program Files / Common Files / Apple / Mobile Device Support / Drivers
There is a driver file named usbaapl64 in this folder.inf or usbaapl.inf. Select it and install it.
Now disconnect the USB cable from your iPhone and restart your PC. After that, connect the device to your PC and open iTunes. The problem will be solved.
Restore the corrupted iTunes library
So when iTunes encountered a problem, it may have something to do with the iTunes library files. Tenorshare iTunesCare can restore your iTunes library in one click. Simply download this handy tool to your PC/Mac and click “Fix All iTunes Problems”. After repairing, reconnect your iOS device to iTunes and try again.
If Tenorshare iTunesCare is not working, you may want to consider uninstalling and reinstalling the latest version of iTunes.
Check the connector on your iPhone
Sometimes the problem can be in the connector on your iPhone. As the device is often in s and bags, all sorts of small debris can get into its slot, preventing normal contact. Carefully remove it and try to reconnect the device.
It happens when there is no Connect because of an outdated version of iTunes. Just update the app to the latest version and try reconnecting your iPhone.
What to do if iTunes cannot see or recognizes your iPhone
Many iPhone/iPad problems are fixed through recovery, but some difficult problems need to put iPhone into recovery mode. If this problem is that iTunes doesn’t see or recognize your iPhone, it hasn’t worked yet, you must put the device into recovery mode.
Download and install Tenorshare ReiBoot. Connect the device to your computer with a USB cable.
When Tenorshare ReiBoot has connected to the device, “Enter Recovery Mode” will appear. Select the “Enter Recovery Mode” button.
After entering recovery mode, turn on iTunes. iTunes recognizes the device in recovery mode and you need to update and restore it. If you have a backup in your device, you can fix it directly.
If not, keep pressing the “Exit Recovery Mode” button and the iOS device will exit recovery mode to resolve this issue.